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Forum Discussion

Marike P.'s avatar
Marike P.
Explorer | Level 4
3 years ago

Synchronization & Dropbox-folder visible in Finder/Favorites

Dropbox doesn't sync. anymore and the dropbox-folder isn't visble in Finder/Favourits anymore.

What should I do?

Desktop
Mac
Sync
  • Walter's avatar
    Walter
    3 years ago

    Thanks for the screenshot Marike P. - much appreciated.

     

    I can't tell if this is the latest stable version of the app or a previous build; could you ensure you're running the most recent one from this page?

     

    Also, what's your device's exact OS? Have you tried dragging your Dropbox Folder back to your Finder's favorites? If so, what were the results? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi there Marike P., sorry to hear about this.


    If you've ensured that the Dropbox desktop app is running on your computer, can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

     

    Thanks so much!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the screenshot Marike P. - much appreciated.

         

        I can't tell if this is the latest stable version of the app or a previous build; could you ensure you're running the most recent one from this page?

         

        Also, what's your device's exact OS? Have you tried dragging your Dropbox Folder back to your Finder's favorites? If so, what were the results? 

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