We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

dejanDB's avatar
dejanDB
Helpful | Level 6
2 years ago

Suspended public links

Hello, i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic. I read all about i...
Error Messages
Share
Shared Links
  • Walter's avatar
    Walter
    2 years ago

    I'm  sorry for the late reply dejanDB; are you still  having issues with this?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey dejanDB, sorry to hear you're having issues with this.

 

Can you please clarify if this is the first time your shared links get banned or if it has happened in the past too?

 

Did you get an email from Dropbox informing you about this? If so, when exactly? 

 

Let us know what you find and we'll take it from there. 

  • dejanDB's avatar
    dejanDB
    Helpful | Level 6
    2 years ago

    Hi Walter,

    Hello,

    this was the first time and yes i got e-mail on 5.1.2023:

    I waited then day or so, that 24h suspension would be gone. Yet after 3 days on 8.1.2023 i got another same e-mail for suspension. Since then i just deleted some files from dropbox nothing else. If someone want's to access my public links it says:

     

    Before that it was Error 404 i think.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I'm  sorry for the late reply dejanDB; are you still  having issues with this?

      • dejanDB's avatar
        dejanDB
        Helpful | Level 6
        2 years ago

        Hi,

        public links seems to work now. I will upload something up now and then at evening someone will try to download.

        Question: i have Basic account, that means 20GB of traffic.

        and everything is counting. Is deleting files also included in that traffic (i hope not)?

        And, it would be nice to have some traffic counter (daily) in account when u logged in so that we could track it, or is it visible somewhere?

        Daily traffic is counted how (regarding time)?

        - from midnight to midnight

        - from time when first traffic starts + 24h (for example, 11:40 till next day 11:40)

         

        thanks for all the replies and help

  • rolejarczyk's avatar
    rolejarczyk
    New member | Level 2
    12 months ago

    I'm having issues with this too. I'm not sure why I would have been suspended, I hardly use dropbox except to share files for work, and a few things I had saved (not shared) on there around the same time (2015)

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi rolejarczyk! Did you go through this Help Center article for all the possible reasons this can occur?

       

      I can log a ticket for you to this email address, so that we can check this further.

      • catapult's avatar
        catapult
        New member | Level 2
        12 months ago

        Also having the same issue on a "professional" account - asked to find out what links have traffic on them and told by support, sorry cant for privacy reasons. Only resolution is to upgrade from single professional account (1Tb daily limit) to 3 user business account (3x cost) to get 4Tb daily limit.

        Useless system if it can't tell the users where the issue lies.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!