You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Phone number for technical support
I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I ...
Hello everyone,
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
Thank you!
Hi, I've tried submitting help desk tickets, and I get a link to a mobile page that can't answer my questions. I'm blind, and I use Voiceover like many blind users. Unfortunately, with this new update, if I double tap (normal for voiceover) the files tab, and then touch the screen to find a file, the app automatically closes. Seems to work fine without Voiceover, but I don't have my files memorized and their exact placement, so that doesn't help me. Also wish files, not recents ws the default but another issue. I'd like to be able to use the files tab, and don't know how to get this information to someone who might be able to fix it. Thanks for any help or if you know whom to pass this onto that would be great. Myself and other blind users would appreciate it. --Katherine
Zed
Dropbox Staff
Dropbox StaffHello,
Can you please let us know here with the ticket ID number of your request so that we can help?
Thank you!
Ticket #5569522: DB: Can't use File Tab with VoiceOver/Issue for anyone who is blind/issue with most recent update Any help would be greatly appreciated. I did check the link listed for mobile issues in the email, but because this is really specific as Voiceover isn't used by everyone, there weren't any answers there. It's only with the most recent update. Everything worked fine up until then. I import books to VoiceDream using dropbox as well as accessing files from specific folders often which is why I prefer that tab. Thanks for any help you can give me. Any blind person with an iPhone or iPad could experience the same problem. Once you touch the screen with Voiceover on, it just vanishes and puts you back on teh home screen.
- Zed
Thank you for your detailed explanation, I located your ticket and an agent will respond back to you as soon as possible.
Thanks for your patience!
Thank you so much for directing it where it needed to go. I admit frustration when I got what seemed like automated responses for a very specific issues that wouldn't appear in a standard FAQ, and I wasn't sure where to go. I got a little lost in the forum at first, (accessiblity and such), but finally figured it out. Thanks again for directing it to the right people to get attention. --Katherine
