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Forum Discussion

Henkka's avatar
Henkka
New member | Level 2
4 years ago

Online only not working

Hey!   I've had a problem few weeks now. Even I've tried to put almost everything online only -mode, nothing happens in the hard drive storage. Any ideas what could be wrong? Last month everythin...
Desktop
Space and storage
Sync
  • Walter's avatar
    Walter
    4 years ago

    Hey there Henkka, thanks for using Dropbox and welcome aboard!

    If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder.

    Let me know if that's not the case!

     

    Moderator note: If you're using a Mac, and online-only files still take up space on your device, you might need to check this Help Center article too. 

smoravarsi's avatar
smoravarsi
Helpful | Level 6
2 years ago
Hi! How did you resolve this problem? I am having the exact same problem. Nothing seems to work or be “live” anymore while using the desktop app. Dropbox comes offline without notice and nothing is available.
I have tried multiple times to get Dropbox to assist me and no one seems to want to assist. This is so frustrating, I’m not even sure why we pay for a service
  • markhutch's avatar
    markhutch
    Helpful | Level 5
    2 years ago

    I have given up on Dropbox.  Nothing I ever complained about or suggested was ever actioned.

     

    I 'fixed' my issue by moving to Sync.com.  Not necessarily better or even the best but it works, similar price for the data storage I need and, MOST importantly, when I contact support with issues or suggestions, I got a response and an acceptance for my suggestions.

    • smoravarsi's avatar
      smoravarsi
      Helpful | Level 6
      2 years ago

      It really is a pain trying to get any support from DropBox. I'm looking for another provider. I've been with this same issue for over 2 months and zero assistance and resolution. 

      Cheers,

      SM

      • iBoxS's avatar
        iBoxS
        Explorer | Level 3
        2 years ago

        Yes I got 0 help as well... I don't understand why even though I set everything to Online Only and made sure there were no exceptions and followed all the FAWs and help links, it's still displaying offline and taking up lots of space.

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