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skverskk's avatar
skverskk
Explorer | Level 3
4 months ago

Online-only and available offline missing on Windows 10.

Hello,
   I've spent nearly a half day trying to figure this issue out, to no avail.  I;ve carefully read all posts on the Dropbox Community Forum.  I've uninstalled, reinstalled the Dropbox App.  i've rebooted my PC.  I even uninstalled Google Drive app, just to make sure Dropbox was the only cloud app on my computer. But, still cannot get the "online-only" to appear in the Dropbox App when I right click the mouse. And ves, there are 7 other Dropbox selections available, but no online-only selection.   I've even downloaded a newer beta version, but that still made no duiference. So presently I have version 204.4.5420 installed on my Windows 10 Lenovo laptop with 16 gig ram and 256 HD. I  also have the "Default Browser Context Menu" set to the ON position in the dropbox.com settings menu.  I cannot think of any other possibility as to why I cannot get the "ONLINE-ONLY" to show up in the context menu. And, of course, since this is my own Lenovo laptopm I am the only person who has Admin privileges.  I'd certainly appreciate any assistance in this matter.  i do consider mysrelf fairly tech savvy and am a software developer, but I can't think of anything else I failed to do.
Thank you,
  • Hi skverskk,

    One way this can happen is if you have "" toggled off in the settings view on dropbox.com

    • skverskk's avatar
      skverskk
      Explorer | Level 3

      Hi,

         As mentioned in my post, File Extensions is set to the "On" position in my dropbox.com settings. I believe I've tried all sorts of different scenarios with no resolution. Looks like Dropbox is not going to work for me.  I could use Selective Sync, but that's not really what I'm looking to achieve.  Thank you for your reply.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey skverskk, welcome to our Community! 

         

        One more thing that you might want to check is this post from our Community manager. 

         

        If this doesn't help the situation at all, let me know and we'll have a closer look into this.

         

        Thanks!