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beyon's avatar
beyon
Explorer | Level 3
11 months ago

No "Make available offline" option for my files

hi everyone   I used dropbox at work and now got it for me privately.  But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work. I'm on m...
Desktop
Dropbox Plus
Mac
Sync
  • Nancy's avatar
    Nancy
    11 months ago

    Hi from me as well, beyon! The option to make your files online-only is currently only available if you’re on a paid subscription, or if you install the Dropbox for macOS on File Provider update, like Megan mentioned above.

beyon's avatar
beyon
Explorer | Level 3

Hi, thanks for your fast reply!

 

Sure! Here's a screenshot.

It states that it is up to date.

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for the screenshot, beyon!

 

Does syncing work otherwise? If you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

 

Also, what's the location of your Dropbox folder? Is it in your User folder or in ~/Library/CloudStorage?

  • beyon's avatar
    beyon
    Explorer | Level 3
    11 months ago

    yes, syncing works. My files are available online.

    The folder is in my user folder. It was placed there by default.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Thanks for the update!

       

      Can you also send us a screenshot of how the files appear in your Dropbox folder?

       

      What kind of sync icons do they have on them?

      • beyon's avatar
        beyon
        Explorer | Level 3
        11 months ago

        They appear as usual.

        Everything looks normal and behaves normal. I'm not new to dropbox, I use it since couple years at work. 

        Is this not a known issue?

         

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