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Forum Discussion
My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud
Hi everyone -
have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was located on my Macbook and in Dropbox where it should be. This afternoon, came home from work and I have nothing on my desktop anymore (all files, folders, etc) and my entire My Documents folder are gone from the Macbook but are in Dropbox. Anytime I create a new file on the desktop it disappears into the dropbox cloud. There are sync issues identified, and I can't fix them because Dropbox can't find the files in their original location...not sure what to do or how to fix. I want all the files in both places, not just in the cloud on Dropbox. Any help appreciated. Thanks!
- Hannah
Dropbox Staff
Hey GPet73, thanks for reaching out to our Community.
If you go to your local Dropbox folder in your Finder, are you able to locate your desktop files there?
And in their original locations, do you see shortcuts for the folders, or just nothing at all?
Also, what is the sync status of the Dropbox app? You can hover over the Dropbox icon in your menu bar with your mouse to find out.
Let me know what you find.
Same Problem and other folders disappeared ( Desktop - Documents - Video ) In cloud only
any help appreciated
Update -- Add Picture can't remove Desktop From Syncing in Dropbox
I downloaded my files from Dropbox Backup and after all that hard work it disappeared and i can't disable sync and also auto backup pc
I WANT MY LAST STATUS BACK
Hi Hannah -
thanks for responding. will try and answer everything but let me know if I leave something out.
I can see most of my files in finder (except for the ones that I have as online only) but the backup folder is not visible at all
the folders from my desktop and the documents folder no longer appear anywhere on my computer - only in the online/web browser link to dropbox and for some - they have completely disappeared from my macbook locally
there are two sync issues that need to be resolved when I hover - the desktop folder and the documents folder, but I can't restore since the original locations can't be found, I've tried uninstalling/reinstalling the app as suggested by dropbox for fix, I cannot make new folders in either location on my macbook because they then quickly disappear into the cloud. Anything I put on my desktop (even as quick as a screenshot) disappears automatically to the dropbox cloud and off the desktop.
super frustrating as dropbox was intended to be back up - not home for these files. hope that makes sense and let me know if I have missed anything. Thanks again!
