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Forum Discussion
iPhone 8 4k 60fps video not uploading
I recently upgraded to an iPhone 8 and enabled the 4k 60fps video option, which by default saves all video files using the HEVC file format. I am aware there are some compatability issues with this f...
- Right, since you’re still getting an error message for video uploads, we’d recommend that you email us at https://www.dropbox.com/support/email/dropbox_app/submit so we can check this out here.
Let me know when you’ve done so!
Ok I just removed everything from my camera roll. Open Dropbox and it says all done for now. Clean slate.
I open the camera and take a photo, check Dropbox and the photo uploads fine, goes back to all done for now.
I repeat with a video at 720p 30fps and most compatible file settings so no HEVC and the app reports the error.
I open the camera and take a photo, check Dropbox and the photo uploads fine, goes back to all done for now.
I repeat with a video at 720p 30fps and most compatible file settings so no HEVC and the app reports the error.
Jay
Dropbox Staff
Dropbox StaffRight, since you’re still getting an error message for video uploads, we’d recommend that you email us at https://www.dropbox.com/support/email/dropbox_app/submit so we can check this out here.
Let me know when you’ve done so!
Let me know when you’ve done so!
Request raised
Same problem on iPhone X (and what seems to be a number of other models too), my open ticket #6735486.
So I have seen some further development on this issue. I have found that if you wait and I’m not sure how long yet, the videos eventually upload. I don’t know what the reason behind this is, however I suspect it has something to do with some kind of video processing Apple are doing once the video has been captured. They could be putting a lock on the file while they re-encode a HEVC version.
Even if that was the case (and it’s just a personal theory at the moment) it doesn’t explain why you still get the issue if HEVC is disabled with a lower resolution and frame rate, nor why you can manually upload the video immediately but have to wait for it to occure naturally.
I have had an initial response from support, hopefully that progresses to a conclusion and I will update here.
