You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

andr3i's avatar
andr3i
Explorer | Level 4
2 months ago

I'm still unable to share my files, even though 24h have passed.

Hello,

I believe I got banned for trying to share a link with contained a malware, as per dropbox. The was not really infected nor had a malware, but based on the articled I have read, I understood this is a 24h ban. This timeframe has passed, but I still cannot share anything from my dropbox and it gives an error as something went wrong.

It also says it's something from Dropbox side, but the issue is that this is getting frustrated and cannot use this service anymore.

Can someone assist me on this?

 

Thank you very much 

  • Thanks for all the screenshots, andr3i! Can you test this via a different browser as well and let me know if the same issue still persists? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi andr3i, and thanks for posting on our forum today. 

     

    Can you send me a screenshot of any errors you’re getting now? 

     

    Let me know when you’re ready.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!