We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Debbie M.1's avatar
Debbie M.1
New member | Level 1
10 years ago

I am having an issue opening my mp4 files. Can you help me?

I shared a mp4 video from mac to dropbox but the file cannot be opened by a MS OS device. Realplayer is the default so it should work for any OS device. Is there something special I need to do when I...
Desktop
Share
Shared Links
  • Mark's avatar
    Mark
    9 years ago

    Debbie - thats an issue you need to speak to iMovie (Apple) and Real about. It isnt anything to do with Dropbox. 

     

    That means they've not yet fully uploaded Riet. Apple creates 0byte files when you move data around and then fills them up. Dropbox often uploads the 0byte files before they finish uploading. Those 0byte files will change to full ones once the computer uploads them. 

Riet W.'s avatar
Riet W.
New member | Level 1
9 years ago

Having thesame issue: cannot play mp4 files on iPad and iPhone, they're saying files are 0 MB but MacBook says files are the real MB's???

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!