We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Chris S.14
4 years agoHelpful | Level 6
How secure is the Vault?
The new Vault feature is useful, but I can't see any information about how secure it is, and what if any encryption is used on the files stored in there?
Is this a password protected folder? H...
- 4 years ago
Thanks for getting back to me here Chris S.14.
Via the desktop app, the files will only sync down to your computer once you've entered the PIN to open the Vault on your computer.
Once you lock the Vault again, the files are removed from your computer, as mentioned in the article linked above.
On Dropbox itself, the files are encrypted in the same way the rest of your files are encrypted.
Does that help to clarify the process for the desktop app?
ejpyle
4 years agoNew member | Level 2
So, the encryption for Vault is no different than the encryption for every other file and/or folder stored on Dropbox. I was looking for a cloud storage provider that offered zero-knowledge. From the sound of it I'd say that regardless of where you upload your files Dropbox can still see everything.
It would be nice if they would roll out end-to-end encryption for at least the Vault folder.
- LCPM4 years agoHelpful | Level 5Consider Sync.com. They have e-2-e, zero knowledge cloud-based storage that works cross-device/cross-platform.
- Daphne4 years agoDropbox Staff
Thanks for joining us here ejpyle!
If you'd like to, I'd suggest checking out this discussion here for zero-knowledge encryption in Dropbox.
While it's not much, I hope this helps to some extent.- LCPM4 years agoHelpful | Level 5
It seems that, if Dropbox tech support can help you access the vault if you can't recall your PIN, the vault isn't secure at all.
- celltop4 years agoNew member | Level 2
Bit concerning all right...
Can staff access it ? If you forget your password?????
My faith in dropbox..has fallen dramatically.
cell.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!