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ianmckinley's avatar
ianmckinley
New member | Level 2
7 months ago

File will not upload on iMac

I have just upgraded to dropbox professional, specifically to transfer a large ppt file (about 400 MB). The file seems to upload (I can view it when I click on it in the dropbox folder), but I get er...
sync
upload
  • ianmckinley's avatar
    ianmckinley
    7 months ago

    I did this, but the website uploaded 46 MB quickly, ran for half an hour to get to a total of 69 MB and has stuck there since. The desktop app, however, worked this time. So I will stick to using this in future.

    Thanks for your help,

    Ian

ianmckinley's avatar
ianmckinley
New member | Level 2

 Here it is...

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Are you using the website or the desktop app to initiate the transfer ianmckinley?

 

Can you rename the file and try again perhaps? 

  • ianmckinley's avatar
    ianmckinley
    New member | Level 2
    7 months ago

    I have tried using both a desktop app and the website. I have also tried renaming the file. I was able to compress it as a zip file on the app, but this would not send either.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Can you log out from your account and then back in and try again ianmckinley?

       

      If you still get the same results, we might need to have a further look internally, so please keep us posted.

      • ianmckinley's avatar
        ianmckinley
        New member | Level 2
        7 months ago

        I did this, but the website uploaded 46 MB quickly, ran for half an hour to get to a total of 69 MB and has stuck there since. The desktop app, however, worked this time. So I will stick to using this in future.

        Thanks for your help,

        Ian

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