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Forum Discussion
File request not sent... no "Share" button
I create file requests but they are not being sent. The "Share" button is greyed out. I'm on the trial, but if this doesn't really work, I'll have to go somewhere else.
- Megan
Dropbox Staff
Hey RobinVideo, I'd be happy to help!
Just to make sure we're on the same page here, are these the steps that you follow on your end, in order to create your File Request?
Have you tried using an alternative browser, or to clear the cache on your current one, just to exclude any browser-related issues?
Let me know more, and we'll take it from there!
Hi Megan. See below. The "Share" button is greyed out and does not work.
- Megan
Hi RobinVideo, thanks for the added info!
It's not entirely clear to me if you tried switching browsers or not. Have you also tried an incognito tab on your current browser?
Hi Megan. Really appreciate your trying to help. I'm new to computers, sat down at my first one recently: in 1968. Still I can't imagine why the cache should impact the availability of a screen button. However, I tried going to another browser. Same thing. The "Share" button is greyed.
I'm still on the free trial to see if Dropbox works for my purposes. If Dropbox cannot send a file request without my having to create a separate email with a link, then I guess not. Very disappointing.
I have this very same issue. I tried all the usual tricks: clearing internet cache, different browser, incognito mode. Nothing will allow me to send an email File Request - to an email address that Dropbox does not recognize. When I entered the email address tied to my Dropbox account, the Share button miraculously works. As long as I send a File Request to someone whom I've already shared files with, it works. If I try to send a File Request to an email address that is not in some mystery contacts file, the Share button is greyed out. This doesn't make sense. I want to send a File Request to someone with whom I've never shared files with and likely won't ever again. If I wanted files from someone I already share files with, I'd just have that person upload the file to our shared folder. At least I can copy the link and email it to the person from whom I need the files.
Has anyone at support attempted to help you?
- Megan
Hey guys, can I send you a ticket, in order for us to have a look into this internally?
