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Forum Discussion

JOfE's avatar
JOfE
Experienced | Level 11
5 years ago

Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Dropbox version v110.3425 in macOS 11 is not showing integration in the finder menu. It is also not showing smart sync notifications in finder windows. Anyone else have this problem?
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    4 years ago
    Thanks for the added info MartinL1!

    Could you please try the following steps:

    -Click on the Dropbox icon
    -Open your Activity Monitor from your Mac Utilities folder
    -Search for "Dropbox" in the search bar, and click the "x" on the top left, to force quit everything related to Dropbox
    -Re-start Dropbox from the applications folder by double clicking on the Dropbox application
    -Click on the Apple icon in the top left of your screen
    -Click on "force quit"
    -Relaunch the finder

    Thanks! 
Grey_Matter's avatar
Grey_Matter
Explorer | Level 3

I'm having the same issue, I can't open the DB app and am on the same version of MacOS using a 15" MBP.

 

I have tried installing the DB app again. The installer runs but when it gets to the end the windows close and I still can't open the app. 

 

I noticed the icon in the menu bar is square with rounded corners, while the install of the new one is running it shows as a full circle. This indicates that the old version is still installed and the new one is not - not sure if this is relvant but thought it good to mention. 

  • Grey_Matter's avatar
    Grey_Matter
    Explorer | Level 3
    4 years ago

    Hi Jay, 

     

    Thanks for your help.

     

    I followed your instructions and everything seems to be working as it was before, thank you! 

     

    I haven't had a chance to test on all of the devices using this DropBox yet (2 iPhones, 2 iPads and a mac air) but my primary work machine is working which is the most important right now. 

     

    Many thanks,

    Karen. 

     

     

    • JOfE's avatar
      JOfE
      Experienced | Level 11
      4 years ago

      Tip: When dropbox icon do not appear, relaunch FINDER. (Right Click +Option is one way)  

       

      The TIP is not very useful when you have to re-launch the finder several times a day. As a dropbox business user for almost 5 years, I am very disappointed with the current state of the software.

      • Tomcor's avatar
        Tomcor
        Helpful | Level 6
        4 years ago

        Hello, some minor visualizations problems in desktop app here too.

        Integration with finder in big surr shows menu with missing icons.

        See image attached (a question dot instead the dropbox icon).

        My desktop app is v113.4.507

         

        The dropbox menu in the finder bar has no icon but a "missing signial" question dot. "menu

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