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Musicstate's avatar
Musicstate
Explorer | Level 4
3 years ago

Couldn't Start Dropbox

This is usually because of a permissions error. etc I moved the sync directory to my 😧 drive for info I suspect the dropbox_path might be the problem   Text File bn.BUILD_KEY: Dropbox bn.V...
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  • Здравко's avatar
    Здравко
    3 years ago

    Hi Musicstate,

    The issue you are experiencing isn't related to any access or permission troubles. It's just a standard error message for everything (with or without real permission issues). The issue is definitely related to the path you selected for your Dropbox folder. It may be due to change/move in this path, for example, or some other similar change. Don't try to change Dropbox folder name or the path pointed to there after you have selected it!

    To solve it, you have to unlink the application from your account and link it anew. Remove your troublesome application/device out from your device list. Scroll down to the desired device if need. Click on trash bin next to the desired list entry. This will make sure your device isn't in link to the Dropbox server, but the application itself can still be unaware of that. Forcibly unlink it using following command in terminal:

    rm -rf ~/.dropbox

     The above guarantees that no any trace from previous link lefts, able to prevent further application work. Now you can link your Dropbox application to your Dropbox account anew by signing in again. 😉

    Hope this helps.

     

    Edit: Oh.. you are on Windows. One of the rule above is related to Mac/Linux only. 🤷 My fault. Instead of the command above remove Dropbox folder residing in "C:\Users\music\AppData\Local" (not the one that keeps your data).

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey leeharris, sorry to see that you're having this issue.

 

Since you posted on a thread that was about a different issue, I moved your post to a more relevant thread.

 

Can you give us some more info about when this issue started happening?

 

Was it after you updated your computer to Sonoma?

 

Also, did you update your Dropbox to the new Dropbox for macOS on File Provider?

leeharris's avatar
leeharris
Helpful | Level 5
2 years ago

HI as I wrote below a restart may have fixed it.

 

To answer your other questions just in case, yes this happened directly after upgrading to Sonoma and no I have not upgraded Dropbox as I believe there are issues if the DB folder is on an external device, I am not sure if this has been resolved.

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