We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
granthutchinson
7 years agoExplorer | Level 4
Backblaze is backing up Smart Sync’d files
I turned on Smart Sync (in our business account) and it seemed to be working as promised, until Backblaze kicked in and started backing up all 1.8TB of our “online only” files. What gives?
- 7 years agoWhen a file is marked as online only, if that file is accessed, Dropbox will download the file and mark it as Local. This is how you're able to open a file that's marked as online only.
Best guess, BackBlaze is trying to access the file to back it up, so Dropbox is downloading it and marking it as Local again. You'll probably need to add an exclusion in your backup set for those files/folders that are marked as online only.
Rich
Super User II
When a file is marked as online only, if that file is accessed, Dropbox will download the file and mark it as Local. This is how you're able to open a file that's marked as online only.
Best guess, BackBlaze is trying to access the file to back it up, so Dropbox is downloading it and marking it as Local again. You'll probably need to add an exclusion in your backup set for those files/folders that are marked as online only.
Best guess, BackBlaze is trying to access the file to back it up, so Dropbox is downloading it and marking it as Local again. You'll probably need to add an exclusion in your backup set for those files/folders that are marked as online only.
McBrett
7 years agoNew member | Level 2
Hi I'm having the same Problem on my Mac with the backup software "ChronoSync". Their support told me the same "make an exclusion rule for 'online only' files. My problem is: I don't know which file attribues define a files es 'online only'. In other words: which settings do I have to take in my rule so it detects the 'online only' files and ignores/skips them?
Thanks in advance!!!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!