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Forum Discussion

mrflannery's avatar
mrflannery
Helpful | Level 5
5 years ago

Microsoft Word documents won't sync

Hi! Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for th...
Desktop
Edit
Microsoft Office
Sync
  • skyflyer's avatar
    skyflyer
    5 years ago

    Hello!

     

    Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:

     

    1. Click on the apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Files and Folders"
    6. Under Dropbox ensure everything is checked
    7. Select "Full Disk Access"
    8. Under Dropbox ensure everything is checked
    9. Select "Accessibility" 
    10. Under Dropbox ensure everything is checked

     

    Hope this helps.

Shacka's avatar
Shacka
Explorer | Level 4

Hi All,

 

Has anyone found a resolution/reason for this problem we are having?

 

This has been going on now for MONTHS!!!

 

Very stressed Dropbox user..

 

Shacka

 

 

skyflyer's avatar
skyflyer
Helpful | Level 6
5 years ago

Hello!

 

Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:

 

1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility" 
10. Under Dropbox ensure everything is checked

 

Hope this helps.

  • mrflannery's avatar
    mrflannery
    Helpful | Level 5
    5 years ago

    I think this actually worked for me too!! WHAT A RELIEF!!! Thank you for finally finding someone at DB with the right answer!!! 

  • Shacka's avatar
    Shacka
    Explorer | Level 4
    5 years ago

    Thanks Skyflyer...

     

    That worked BEAUTIFULLY......

     

    Shame the 4th level of support couldnt have told me to do that 2 months ago...

     

    Thanks again

     

    Shacka

     

     

  • mat d's avatar
    mat d
    New member | Level 2
    5 years ago

    THANK YOU!  This worked.  

  • mspappas's avatar
    mspappas
    New member | Level 2
    4 years ago

    Think this worked for me, too!!!

    Been a SUPER annoying issue!!!

    THANK YOU!!!

  • djayk's avatar
    djayk
    New member | Level 2
    4 years ago

    why does the app need access to the ENTIRE disk, when it needs to sync files only a specific folder? 

    the purpose of this security feature is to limit applications' access only to specific directories, i.e., the ones being synced 

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