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Forum Discussion

kelos-01's avatar
kelos-01
Helpful | Level 5
7 years ago

I keep getting selective sync conflicts by Dropbox?

I have a major issue with sync conflicts at the moment, which i'm trying to resolve. Although what I find happening is that files are being moved by drop box into my private folder.   I've tested...
Delete
Desktop
Sync
  • Chris_J's avatar
    Chris_J
    7 years ago

    Okay, I will try.

     

    In using Selective Sync, (as an example) you selected Folder B and Folder D.  Once you selected those folders in the Selective Sync Settings, Those folders will disappear off your Dropbox folder.  It will be in the cloud only.

     

    Let's say you had the same files that were in Folder B and D somewhere backed up (outside of Dropbox folder) and place them inside the Dropbox folder.  It will create conflicted copies.  That is because it's supposed to be 'off' your HD (off from your Dropbox folder)

     

    Now, this is the way I understood from your Post.  Its possible and not inconceivable that I may not have understood the situation.

    But does this sound what happened?

Chris_J's avatar
Chris_J
Icon for Super User rankSuper User

Hello kelos..

thanks for reaching out to us. It seems to me you are having these conflicts mainly because you first selected certain folders/files to be selective synced. Another word folder is taken off your hard drive. Meanwhile you placed another set of same files back into main Dropbox folder, causing Desktop Client to recognize duplicates. 

ArtNDzine's avatar
ArtNDzine
New member | Level 2
6 years ago

I am also having the same issue after updat iOS on Mac to Catalina, however I do not have any duplicate files/folders that I can see. Can you help?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey ArtNDzine, let's see what we can do here. 

    From what I understand, you're seeing some folders with Selective Sync Conflict but you don't have any duplicates, is that right?

    As a first step, could you please ensure that folders with the same name are not selectively synced in your desktop app's settings?

    If you don't find any, could you let me know what you see when you hover over your Dropbox icon on your menu bar?

    Thanks in advance!

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