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Forum Discussion

LutherH's avatar
LutherH
New member | Level 2
4 years ago

Cannot Delete Backup

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?

  • Hi there LutherH, I hope you're doing well!

    You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

    In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

    Let me know how it goes!
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    Hi there LutherH, I hope you're doing well!

    You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

    In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

    Let me know how it goes!
      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        Glad to hear that LutherH!

        Give me a shout here anytime if you have any other questions. ðŸ˜€

        Wishing you a great weekend ahead!
    • Confused8's avatar
      Confused8
      Explorer | Level 3

      That article was about how to set up a backup. I don't have any backups set up, but I had mistakenly set one up previously. Now I am over my limit for Basic, so I want to delete the backup that I made in error. From the article, How to Delete Dropbox Backup, it says to click on Sync and Backups tab. That tab does not appear. Only Sync History and Activity tabs appear, so I can't get to the window where you delete the backup.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey Confused8

         

        Had you enabled computer backup at some point (for your Desktop/Documents/Downloads folders) or external drive backup instead? 

         

        Feel free to send over a screenshot of the options you see, as well, if you don't mind.

  • RB2022's avatar
    RB2022
    Explorer | Level 3

    I created an account for ad hoc purposes. I did not intend to have my computer files backed up, and did not ask it to do that. Then I got a popup saying that the 2GB was full. How do I delete the data from my account? Thank you.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      Hi RB2022, welcome to our Community! 

      It seems you're referring to our Computer backup feature, right? 

      You can find the steps for how to disable it in this Help Center article.

      If you have any other questions, don't hesitate.
      • RB2022's avatar
        RB2022
        Explorer | Level 3

        Hi Megan --

         

        I am not seeing the backup tab in preferences.  Note -- I am using Windows 7.

         

        Thank you.

         

        RB2022

  • lujop's avatar
    lujop
    New member | Level 2

    I can't delete a backup of a computer running Windows in which I removed Dropbox.

    I've checked and the computer is no more linked but when I want to remove the backup it keeps saying to unlink my device.

     

    • Pikamander2's avatar
      Pikamander2
      Experienced | Level 13

      Is the device still listed on this page?

       

      If so, you'll need to click the little trash icon in the righthand column to unlink the device from your account.

      • lujop's avatar
        lujop
        New member | Level 2

        No, it isn't, I had already checked that.

  • WyRwSyK's avatar
    WyRwSyK
    Explorer | Level 3

    I have an old problem with that folder. I had another topic done a few years ago.

     

    Now I see Dropbox made Dropbox Backup and I see that Backup 'active'.

     

    So I no longer have that device and I've tried to go to Options > Delete

    And because that device no longer exist and it's not connected I've selected "I don't have access"

    And after that you can click to "Settings"

    And redirect to Settings page on Security tab, I don't have that device connected, but I'm still unable to delete that folder.

    What can I do to delete that folder?

    I've made a copy of folder "Documents" from "My PC (L-34529)" on dropbox root path, and now I can't delete that neither.

     

    Regards,

    Mihai Paraschiv

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for reaching out to us, WyRwSyK, and for bringing this to our attention.

       

      Can we actually send you an email, so we can look into this in detail?

       

      Let me know!

      • WyRwSyK's avatar
        WyRwSyK
        Explorer | Level 3

        Yes! Do you need my email or you can see it?

         

         

        Have a nice day!

  • Guilherme_Maito's avatar
    Guilherme_Maito
    Explorer | Level 3

    Hello,

     

    I have exactly the same problem, can you please help me?

     

    My computer is already unlinked but I'm not able to delete backup files

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