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Forum Discussion

marhar's avatar
marhar
Explorer | Level 3
9 months ago

Can I recover an event file?

Hi, I managed to delete wrong files on 6.3.2024 and noticed it today. No files are shown in the deleted folder but I can see the reference to the files in Event pages. Would it be possible to still recover someway? I'm ofc willing to upgrade to higher tier account if it would help, currently free plan. Thanks!

  • Hi marhar 

     

    Unfortunately, as it's over 30 days (albeit just), you cannot now recover it. Upgrading will not help, as you need to be on the appropriate plan at the time of deletion for the recovery window to work.

     

    The events list goes back much longer than recovery window (often many years) so you will find things on that which are very old but also not recoverable. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi marhar 

     

    Unfortunately, as it's over 30 days (albeit just), you cannot now recover it. Upgrading will not help, as you need to be on the appropriate plan at the time of deletion for the recovery window to work.

     

    The events list goes back much longer than recovery window (often many years) so you will find things on that which are very old but also not recoverable. 

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