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Thijxx's avatar
Thijxx
Helpful | Level 6
4 months ago

Website Photos view is slow

Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see th...
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Charlie Windsor's avatar
Charlie Windsor
Helpful | Level 7

Hi @Megan,  @Thijxx 

Same issue here ... 13k of Photos which are unviewable using the Dropbox website. As already mentioned the Dropbox Website loads the first 50 or so then needs to re-cache or re-index the whole collection again when viewing/scrolling .... Clearing the browser cache makes no difference, the only thing that helps is significantly reducing the number of images stored .... For reference OneDrive and Google Photos Websites work fine with >20k of images, give it a test with some images - its a Dropbox  issue.

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey @Charlie Windsor, thanks for reporting! 

 

Do you think you could send me a couple of screenshots of a step-by-step that you follow on your end? 

 

I'd love to have a visual of this.

 

Thanks a bunch! 

  • Charlie Windsor's avatar
    Charlie Windsor
    Helpful | Level 7
    4 months ago

    Hi @Megan

     

    I go to the "Photos" section on the Dropbox website and when opening I'm greeted with the following, either a blank page with empty numbered boxes or a page with a blue Dropbox logo spinning and a messages at the base of the screen in black boxes saying "connecting to server" & " Gathering all  the Photos" can take minutes to complete.

    (Refreshing the the page has the same effect, the photos need to be re-indexed but its slightly quicker)

     

     

     

    When scrolling through the images you will have lot of blank numbered boxes shown in the pic below ...  

     

     

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