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Forum Discussion
Bcalm
6 years agoHelpful | Level 6
Transferring data from practice management software
I use practice management software in my veterinary practice. All medical records are updated in real time. At the end of each day, my staff creates a backup copy on a thumb drive, about 643 MB. I...
- 6 years ago
Hi again, just want to let you know that it worked perfectly, just takes some time to show up on various computers depending on internet speed.
The solution was to use the app instead of the website.
The overall process we developed was to save a backup of practice data to a thumb drive, and then upload it to Dropbox from that thumb drive, and then in another location do the reverse-- download to a thumbdrive and restore to the practice management software.
Thanks for your help.
Barbara
Lusil
Dropbox Staff
Hey Barbara!
Could you please provide a bit more info on this? Are you trying to download it manually locally on your computer, or are you using the desktop app?
If you’re using the desktop app, could you please send me a screenshot (excluding personal info) of what the Dropbox icon that’s next to your desktop’s clock reads when you hover over it?
Could you also provide me with an additional screenshot (again, without any sensitive info) of any error message that you’re seeing so as to have a better understanding of your concern?
Thanks in advance!
Bcalm
6 years agoHelpful | Level 6
Hi Lusll-
I appreciate the quick response. I was not using the desktop app, just manually uploading and then trying to download from my computer using the Dropbox website. Now that I see there is one, and have downloaded the updated version of the app, I have tried the same dry run on my home computer and it appears to work much better. I'll download the Dropbox app on the computer at the clinic in the morning and see if this system will be successful in transferring data from practice to home.
Screen shot is problematic but I can describe it - Download arrow in the browser window, drop down shows downloads, and this one says "Failed".
I have a feeling the problem is with using the website rather than the app and will get back to you confirming that tomorrow. Thanks so much for the suggestion.
Barbara
- Lusil6 years agoDropbox StaffNo problem, Barbara! If you experience any trouble in the future or you have any other questions, just give us a shout. Thanks! :nerd:
- Bcalm6 years agoHelpful | Level 6
Hi again, just want to let you know that it worked perfectly, just takes some time to show up on various computers depending on internet speed.
The solution was to use the app instead of the website.
The overall process we developed was to save a backup of practice data to a thumb drive, and then upload it to Dropbox from that thumb drive, and then in another location do the reverse-- download to a thumbdrive and restore to the practice management software.
Thanks for your help.
Barbara
- Mark6 years agoSuper User II
One word of warning on this - Databases and Dropbox do not play together well. So, please make sure it syncs FULLY to a green tick before you open it on the laptop AND when you are finished with it at the end of the evening it syncs back to Dropbox's cloud with a green tick again before you shut down (you will probably need to close the software to let it do this)
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