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Questar's avatar
Questar
Explorer | Level 3
2 years ago

"To ensure security, we need to verify your identity."

When trying to open a file on Dropbox, I am encountering a login authentication named "To ensure security, we need to verify your identity."

Under what conditions does this occur?

 

Two types of logins occur and the macro stops.

Error Messages
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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there Questar - sorry to hear about this.

     

    Could you send us a screenshot of the exact error you're getting so that we can have a look too?

     

    Also, are you on a mobile device or on a desktop one?

     

    Keep us posted and we'll take it from there.

    • Questar's avatar
      Questar
      Explorer | Level 3
      2 years ago

       

      We will send you a screenshot.
      The device will be a URL device in use.

      No desktop application is used.

      Under what conditions?
      We would like to know what kind of conditions cause the problem.

       

      problem-free URL 

       

      [Removed as per Community Guidelines]

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Questar, it appears that you're getting this message when viewing a shared link or shared folder, which would require you to login to Dropbox.

         

        The first URL you added was the link to logout of Dropbox.

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