You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Thumbnail images not showing with Big Sur 11.2.3
My company recently upgraded my iMac to one with the Big Sur OS (v11.2.3) and none of the images in my Camera Uploads folder, for example, are showing thumbnail pics, only generic icons for JPGs.
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- Anything in the Dropbox folder is visible and synced to the Dropbox site, if there's a green tick next to it. Online-only files will have a cloud icon, meaning they are already on the Dropbox site, but don't take up space on the machine.
Marking a folder as local only means that the files from the Dropbox site are now also physically taking up space on your computer, since the primary reason for Smart Sync is to save space, so you won't need to move them.
If you need any more details, feel free to message back!
I am not home to check Dropbox version but I’m pretty sure it’s the latest. I keep all my files offline and never had this thumbnail problem before until I upgraded to Big Sur. Like I said… my Windows 11 computer shows the preview thumbnails. I have restarted my Mac and still no preview thumbnails.
Walter
Dropbox Staff
Dropbox StaffI see; thanks for the additional information djrocks66
Let me know the app's exact status and version when you get the chance and we'll take it from there.
- Hannah
Hey djrocks66, apologies for the delay here, can you please follow these steps, to see if they help?
- Save any files that you have open and close any applications
- Click on the Apple icon in the top left of your screen
- Click on "force quit"
- Relaunch the Finder
I just updated to the latest Big Sur version and all is well now. I guess it was an Apple thing. 🙂 Thanks all!!
