You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jennikeast's avatar
jennikeast
Explorer | Level 3
7 years ago

How do I unsync Dropbox from Ms Word so documents don't automatically download into Dropbox?

How do I unsync Dropbox from Ms Word so documents don't automatically download into Dropbox? I contacted Dropbox in frustration but they wouldn't help me as they said it was an "MS Word problem." How...
Download
Dropbox Basic
Dropbox Capture
Sync
  • Elixir's avatar
    Elixir
    7 years ago

    Hi jennikeast, It seems to me that you using MS Word on Windows or Mac, and saving the files inside Dropbox folder.  Note that anything you save inside your Dropbox folder will be synced. The default location for Dropbox in windows is C:\Users\UserName\Dropbox. In case you are using a Mac, it is /Users/UserName/Dropbox. If you do not want to sync certain files, you should save them in a different location than the Dropbox location. 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Great question jennikeast & thanks for checking in with us on the Dropbox Community about it, welcome aboard! 
 
You may keep in mind that the “Add a place” option is within your MS Word application & you can remove it if you go to the Word settings (note: I’m just referencing an online resource to send you the steps below):
 
  1. Tap the arrow in the top left, then tap Open.
  2. Tap Add a Place.
  3. Unselect Dropbox.
That should do the trick for you, though as this setting is within Word, maybe you’ll need to contact their Support team for further assistance in case you may need to dig deeper, as it could be a different setting that has triggered the behavior. 
 
I hope this is helpful to you & I’m always here, so please let me know how you’d like us to proceed on this discussion. Happy Friday! 
jennikeast's avatar
jennikeast
Explorer | Level 3
7 years ago

Thanks for this; however, I have no idea of what "arrow" you're referring to.  Are you talking about Dropbox?  If so, there isn't any arrow on the left—just the Dropbox symbol.  If you're referring to MS Word, I also don't know what arrow  you'd be referring to.

 

If you could be more specific, I'd appreciate it. 

 

Thanks!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!