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Forum Discussion
Only one tab displaying in spreadsheets stored on Dropbox
This morning when we open our spreadsheets on dropbox only one tab is being displayed and we can't access the other tabs on the sheet , if we download the file and open it all tabs are displayed. The...
Hi everybody,
Our team has made some changes, so please let us know if you're still having issues.
To clarify: there is no data corruption (i.e., we are not treating the sheets as a range within a single file). This behavior seems to be our Google editor deprecation banner "hiding the sheets tab," and we'll be adjusting this soon.
Thank you for your feedback!
Sam
Hannah
Dropbox Staff
Dropbox StaffHey maireadsullgolf, thanks for reaching out to us.
Are you accessing your Excel files through the Dropbox website, the mobile app or the local Dropbox folder on your computer?
If it's from the web, try to access them through a different browser or a private browsing window and let me know how it goes.
Thanks in advance!
Hi Hannah
Thanks for getting in touch. The problem is happening when we try to open the files through google sheets through dropbox. We can only see one tab. when we download the file locally we can see all the tabs and have full functionality. If we try to open in Excel for the web through dropbox we can see all the tabs but we can't edit the file in any way.
It seems like some setting has changed in dropbox overnight
- Hannah
Thanks for the update here, maireadsullgolf.
Can you let me know more about why you can't edit the files through Excel for the web? Are you getting some kind of error?
I have a user describing the same issue. Please advise.
- Hannah
Our company only allows one browser which is Chrome and does not allow private browsing mode so I have no way to test this.
- Jay
Hi everyone, I'd to know a few more details about this matter. What version of Chrome are you currently running?
Is this the preview of the Excel file on the Dropbox site, or the file after you open it using Excel on the web?
Do you have any extensions in your browser that could prevent certain scripts from running, or any custom DPI, zoom or multiple monitors set up?
This was never a problem until I went to log on today, nothing has changed on my computer overnight. The issue is obviously coming from your end, my coworker in another office is having the same issue this morning. This needs sorted asap. Its obviously an internal issue your end. I need to work of a live version of spreadsheets not a downloaded one.
Hannah & Dropbox Team,
Has a solution been identified for this issue regarding the missing tabs? Our organization can only use Chrome, so other browsers are not an option.
Also, how can I remove or close out the March 1, 2024 message?
Thank you for your guidance.
Sarah
Hi Hannah,
We are have exactly the same issue. We cant access the other tabs online. We use it for booking people in and are stuck on Jan 2023, tabs for other months have dissapeared
