My Video Only Plays Sound With No Picture

Question

It was working great &amp; now it sends the sound only. &nbsp;The Video doesn't show up. &nbsp;What can I do?

Nancy · Answer

Thanks for posting this here, deewheeler7.

Which Dropbox platform are you experiencing this on?

Feel free to send me a screenshot of what you see too, and I’ll take a look.

Keep me in the loop.

deewheeler7 · Answer

My MacBook Air is what I'm using. &nbsp;I transfer the video, but there is sound with no picture. &nbsp;It used to work great. &nbsp;What can I adjust to make it work? &nbsp;I would rather speak to a person. &nbsp;My number is [email removed as per Community Guidelines]

Megan · Answer

Hey deewheeler7, how exactly did you transfer the video?
&nbsp;
Did you use the desktop app, to sync it from the website locally to the device, or by downloading it from your account online?&nbsp;
&nbsp;
Also, keep in mind that you can see your Support options by visiting this page.&nbsp;

deewheeler7 · Answer

I had used this transfer before, but this time while emailing it again from Dropbox it showed the video. &nbsp;Then as it played the picture went away &amp; it only had sound.

deewheeler7 · Answer

It went through perfectly on WeTransfer. &nbsp;I called Apple Support &amp; they said there is a problem on your end.

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My Video Only Plays Sound With No Picture

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