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Forum Discussion
My Video Only Plays Sound With No Picture
It was working great & now it sends the sound only. The Video doesn't show up. What can I do?
- Nancy
Dropbox Staff
Thanks for posting this here, deewheeler7.
Which Dropbox platform are you experiencing this on?
Feel free to send me a screenshot of what you see too, and I’ll take a look.
Keep me in the loop.
My MacBook Air is what I'm using. I transfer the video, but there is sound with no picture. It used to work great. What can I adjust to make it work? I would rather speak to a person. My number is [email removed as per Community Guidelines]
- Megan
Hey deewheeler7, how exactly did you transfer the video?
Did you use the desktop app, to sync it from the website locally to the device, or by downloading it from your account online?
Also, keep in mind that you can see your Support options by visiting this page.
