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JK1736's avatar
JK1736
Explorer | Level 4
5 years ago

Microsoft Office unspecified Error

I purchased a new computer and downloaded Dropbox. I can open JPG and PDF but can not open Microsoft office files like excel or word. I receive a unspecified error. If I go to smart lync and download...
Desktop
Download
Error Messages
Microsoft Office
Space and storage
Sync
Third Party Integrations
  • Villiage13's avatar
    Villiage13
    5 years ago
    Issue seems solved, it’s been a couple weeks and things are running just fine. Uninstalling ad re-installing of MS Office takes literally under 3m.
JK1736's avatar
JK1736
Explorer | Level 4

Hi Walter, thank you so much for your quick reply. your analysis sounds spot on. I have 5 computers. I just purchased 3 new ones and only 2 new ones are having this issue. Can you suggest a solution? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thank you for your quick response as well JK1736 - I'm glad I could help clear this up. 

What I'd suggest in this case now is this: Create a designated 'for edits'  folder, copy or move the files you'd like there and keep it relatively small in size for situations where you need to work on the files that will be accessed by the 3rd party apps you're using. 

That being said and since you mentioned that you've noticed this only on some devices, if you'd ike me to look into this with all of our tools at my disposal just let me know and I'll be more than happ to create a ticket for you. 

Thanks again! 

  • JK1736's avatar
    JK1736
    Explorer | Level 4
    5 years ago

    Yes, please use all the tools at your disposal and please help find a solution. If I am having an issue with only 2 new computers ( as mentioned earlier the others are fine), I am sure others are having this issue as well. Its an inconsistent problem. Please assist . Thanks. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for your swift reply JK1736!

      I've just sent you a brief message so we can investigate further.

      Whenever you get some spare time, please take a look at your email's inbox and we'll take it from there. 

      • Villiage13's avatar
        Villiage13
        Helpful | Level 6
        5 years ago

        Good Day,

        I'm having the same issue as described in this thread. Was there a solution? I also have multiple computers that do not have the issue, but one that does. 

        Thanks.

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