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Darren86's avatar
Darren86
New member | Level 2
7 years ago

Microsoft office online not opening files

I have tried opening a spreadsheet file today using excel online but it wont open the file.  The file is there in the folder, i have access to it but office online wont open it, tried other files too but wont open.
is there an issue with office online?
only seems to have happened today
my connection is fine also

Error Messages
Third Party Integrations
Web
  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear about this Darren86 - let's take a look now.

    First off, have you rebooted your computer at all lately? Also, did you try another browser, clearing your cache or an incognito window to see if this a browser specific problem? 

    While we're at it, how large are the files you're trying to open and do they open locally on your computer when you download them? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Sorry to hear about this Darren86 - let's take a look now.

    First off, have you rebooted your computer at all lately? Also, did you try another browser, clearing your cache or an incognito window to see if this a browser specific problem? 

    While we're at it, how large are the files you're trying to open and do they open locally on your computer when you download them? 

    • laolao's avatar
      laolao
      Explorer | Level 3
      6 years ago

      Tried to open an excel file in my ipad Dropbox application. However it shown Office OpenXML spreadsheet and my file couldn’t open. What does it means?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Could you post a screenshot of the exact error you get laolao? 

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