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Onalayah
2 years agoExplorer | Level 3
I'm being told I don't have permission to download.
I am participating in a group practice that I registered with through Eventbrite. The three-day course included downloadable material. The links were on the Eventbrite webpage, and they took me to Dropbox, where I can see and playback the material. But despite being logged into my account, I kept getting an error code telling me I did not have permission to download.
The event coordinator does not know why that was, so I thought it might be on my end.
Does anyone know why this might happen?
Thanks - I did make sure the app was running, etc. but still couldn't get the options to appear until I followed these steps from the dropbox tech rep:
Select [your name] icon, select quit.
Open your Activity Monitor from your Mac Utilities folder
Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
Then re-start Dropbox from the applications folder by double clicking on the Dropbox application
Then Click on the Apple icon in the top left of your screen
Click on "force quit"
Then, relaunch the finder
4 Replies
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- Mark
Super User II
Sounds like they have been shared with download permissions turned off 🙂
The owner can alter this by following https://help.dropbox.com/share/set-link-permissions
- OnalayahExplorer | Level 3
I'll check with other participants, but I understand that the files are supposed to be downloadable. I'll post back as soon as I know.
Thanks, Mark 🙏🏼
- Mark
Super User II
Basically if you are being told you cannot download them there isnt anything you can do - its a setting they need to change 🙂
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