You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
6 months ago

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
View
Web
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

Neverevhoodo's avatar
Neverevhoodo
Helpful | Level 5
6 months ago

I have the same issue today!  Tried different browsers, 2 PC, cleared cache, reloaded PC... The problem is when searching or using left bar. Any action gives the blank page. 

  • epolito's avatar
    epolito
    Helpful | Level 6
    6 months ago

    Confirm the issue is also present in browser InPrivate mode.

    • epolito's avatar
      epolito
      Helpful | Level 6
      6 months ago

      Also note that when not using dropbox for a prolonged period of time and than going back to it, the pages load ok but when refreshing or accessing the Deleted files, the issue comes back. Very very weird!

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        6 months ago

        Hi Everybody,

         

        Thanks for reporting this. Our Engineering team is aware and actively investigating. I'll provide an update here when I have more information to share.

         

        Thanks,

        Ben

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