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Forum Discussion
I can't see my files, folders or sidebar
Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
Hi Everybody,
Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.
Thanks,
Ben
Rich
Super User II
Super User II
KJ Herbs wrote:
Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
We'd need to understand the problem you're having before we can answer that. There are no current issues with the service.
Hi Rich, I cant see the folders, files, or the left navigation bar with all our folders. When I do see them after restarting the computer, upon opening a folder, there are no files visible. THis has never happened in the 1+ year of using DB.
Kate
- Walter
Dropbox Staff
Does the issue persist after clearing your browser's cache or on another browser, Kate?
I think dropbox is having issues as a whole right now for certain users, because I'm also experiencing problems viewing the dropbox homepage. Other pages on the website load and work fine, but when I try to access https://www.dropbox.com/home
It just loads for 5-10 minutes with the loading icon in the center, and then as that disappears, it just stays blank. I've tried different browsers, clearing my cache, etc.
Update: It randomly decided to start working again. If it starts having issues, I'll edit this.
Update #2: It, once again, decided not to work. Same problem as before.
I cleared the cache and was able to do some work, and download a few files. Now the field is back to blank. Very frustrating!!
Ahh Haa! Clearing the cache did the trick. Thank you!😉
Walter,
I tried another browser: MS Edge. I could see the left nav pane and files. When I selected a file to download, the screen went blank and I got stuck there. What is another solution?
