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Forum Discussion
I can't open my files on my Mac
I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files
- Lusil
Dropbox Staff
Hey susan s.25, I'd be more than happy to help look into this with you!
I'll just need a bit more info so as to have a better understanding of this. For example:
- Are you getting any errors when you try to open your files?
- If you do, a screenshot (without any personal info) would be very helpful.
- Are these files personal/private or shared with others?
- What do you see when you hover over your Dropbox icon that's next to your computer's clock?
Let me know what you find!
Not sure if this is the same issue but i also face the problems. Below some screenshots. Its no longer possible to view regular files after the MAC OS upgrade (installed latest version of dropbox as well)
- Lusil
Hey spnkk, I'm more than happy to help!
It seems like the files you're trying to access are online-only and, to open them, they'll need to be made local.
You can do this by right-clicking on the file, selecting the Smart Sync option, and then clicking on local.
You can also find more info about Smart Sync and the syncing icons here.
Also, niki_m, could you please provide a bit more info on the exact behavior you're seeing? Are you getting any errors?
Any additional info would be very helpful.
Let me know how it goes! :grin:
I have Dropbox downloaded on my Mac, but I'm running into a issue i've never seen before. When i go to Finder > Dropbox > and open a file, i get the error message "could not be opened resource deadlock avoided." What is the solution to fix this?
- Hannah
Hey ai2323, thanks for bringing this to our attention.
Are all your Dropbox files giving you this error message?
Does the error come up when you try to open files that are set to 'online-only' or 'available offline'?
And what's the sync status and version of the Dropbox app?
You can hover over the Dropbox icon in your menu bar to see this info.
Thanks in advance!
