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Forum Discussion

Leilei06's avatar
Leilei06
Helpful | Level 5
2 years ago

File not found

When I try to download my photos it comes up with “File not found” It does this on my iPhone and desktop, I’ve re-installed the app a couple of times, I’ve upgraded my account.

Any help would be greatly appreciated as I’m getting really frustrated now!
Download
Error Messages
  • FMATA's avatar
    FMATA
    2 years ago

    I feel your pain.  Here's what I had to do in order to download photos to my Macbook Pro:

    1. Select files to download
    2. Click "Share Link" 
    3. When Pop-up is displayed, press "Copy Link"
    4. Give Dropbox a few seconds while it generates a link.
    5. At the bottom of the screen you will see another pop-up that says "Preview Link" - press when available.
    6. Your files should all appear on screen.  Then in the upper righthand of the screen select Download > Direct download 

    Good luck!!  I hope it works for you

  • FMATA's avatar
    FMATA
    Explorer | Level 4
    2 years ago

    I feel your pain.  Here's what I had to do in order to download photos to my Macbook Pro:

    1. Select files to download
    2. Click "Share Link" 
    3. When Pop-up is displayed, press "Copy Link"
    4. Give Dropbox a few seconds while it generates a link.
    5. At the bottom of the screen you will see another pop-up that says "Preview Link" - press when available.
    6. Your files should all appear on screen.  Then in the upper righthand of the screen select Download > Direct download 

    Good luck!!  I hope it works for you

    • Leilei06's avatar
      Leilei06
      Helpful | Level 5
      2 years ago

      Hello Thanks so much FMATA,

       

      My technical skills aren't too good but this I understood and now I have my photos on my computer!

      Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Leilei06, sorry to hear about this.

     

    Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Apart from the app, have you tried a web browser to download your files?

     

    Let me know and we'll take it from there. 

  • Leilei06's avatar
    Leilei06
    Helpful | Level 5
    2 years ago

    Hello Walter, thanks for your help.

     

    I get the same message from the web browser or the app. Here are a couple of screenshots. I've highlighted the pictures, clicked the 3 dots then download and I get the File not found message.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the screenshots Leilei06 - most appreciated.

       

      Could you try clearing the app's cache and your browser's cache as well, or try another browser, and let me know if you get any different results? 

  • Graham's avatar
    Graham
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Thanks for sharing this workaround FMATA!

     

    We absolutely love to see our Community members helping each other out and it looks like this definitely solved the problem for Leilei06!

     

    Please let us know if there is anything else we can help with!

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