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Forum Discussion
File cannot be accessed by the system
I have a paid account from Dropbox Plus. When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error. This happens with all of my jpg and other photo files. I have been able to access all of these files in the past. It's only since I moved to Windows 11 that this has started. Any help is appreciated
The problem is fixed. I uninstalled Dropbox from my pc p, under my login and my husband’s login. I then deleted the Dropbox folder located in the user subdirectory on the hard drive. Rebooted and reinstalled. The only issue I have is that the thumbnails for photos stored on Dropbox do not show, only a folder icon.
thanks for your offer to help
Issue: files in dropbox folder)s) showing grey x and receiving system error the "file cannot be accessed by the system".
The correct solution is: confirm if the issue is only on one device or all. If just one device,
1. uninstall dropbox,
2. delete the dropbox folder.
3. restart computer
4. re-install dropbox
5. log in and let files re-sync from dropbox server.- Rich
Super User II
Joycegtx1951 wrote:
When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error. ... It's only since I moved to Windows 11 that this has started.
Right-click one of the files and select Make available offline, then try opening it again.
I tried to right click and the only Dropbox choice is "send with Dropbox transfer". No other options. The photo displays correctly in dropbox.com. And on my iPhone and iPad. The problem is Windows 11 explorer
- Hannah
Dropbox Staff
Hey Joycegtx1951, sorry to see you're having this issue.
Can you please send us a screenshot of the error message you're getting and a screenshot of your right-click options?
Also, what's the current sync status and version of the Dropbox application?
You can hover over the Dropbox icon in your system tray for this info.
Thanks for your response and your offer to thelp. Here are the right click Dropbox options
Here is the error I get when I try to access a photo from Dropbox via Windows Explorer. I have no trouble accessing Word, Excel or PDF files in the same manner. It's just photos. Not only does the thumbnail not display, now it says I have no permission.
I have administrative rights to the root folder
