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Forum Discussion
Downloaded videos onto iPhone become distorted
Hi. I have videos that play correctly in Dropbox. When I save them to my iPhone, they become distorted. I have other videos that I can download with no problems. I am using PowerDirector for media creation. Thanks in advance for your help!
Hi CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.
Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app?
If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then.
- Jay
Dropbox Staff
Hi CoachMu, thanks for bringing this to our attention.
Could you clarify exactly what you mean by distorted?
Is the size different, the colors, the audio, or something else?
Is this occurring for all videos, or only those created via that program?
Any other info or screenshots would be helpful!
Jay,
Good morning! Thanks for your reply. On my iPhone, the media audio and video work normally. When I import the file into PowerDirector, the audio gets garbled and slows down. I pull media from Dropbox all the time and only a small number of files (all from the same recording session) are this way.
[removed]- Jay,
Apologies. When I downloaded the video from Dropbox, the issue (slow play) appeared. The video plays correctly in Dropbox.
- Walter
Hey steveinathens, sorry to hear about this.
Can you please clarify if you're able to preview this file normally on our website and after downloading it locally on your computer?Also, is this affecting only one file or more?
