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Forum Discussion

scharvey's avatar
scharvey
New member | Level 2
2 years ago

Downgraded my account, what happened to my files?

I'm afraid that since I didn't upgrade my subscription, ALL of my files have been deleted. My dropbox is shows zero files on my computer as well as online however showing that I am over in storage at...
Desktop
downgrade
Restore
View
Web
EvanDBX's avatar
EvanDBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey scharvey, sorry to hear you're having trouble with this.

 

You can check this helpful post by Lusil for what happens when an account is downgraded.
 
Also, can you check if you're signing in to the correct account on the Dropbox website? As not seeing any files on your all files page might indicate that.
 
One other thing you can check is your plan page, where you can see how much storage you're using. What do you see there?
 
I hope this helps! Feel free to get back to me with an update, anytime!

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