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Forum Discussion
Couln't download. Remove incompatible characters from the filename
Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"
The problem filename isn'...
Hey Roy2010, no worries let me share Sam's response here as well.
Hi everyone,
Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).
You can check our releases here, and we'll keep you informed on the progress.
Thanks,
Sam
I appreciate your patience on this, thank you!
Hi,
Mac Mini 2018, MacOS 14.1.2, Dropbox 189.4.8395.
I've started getting a sync issue in the dropdown menu in the menubar for Dropbox. The message says "can't sync files" and the file in question is the .dropbox file (which is invisible).
I use Pathfinder and Finder but the file is not set to be visible in either of them.
Not sure what has generated this issue.
I've quit and restarted DropBox but no change
Any thoughts?
Cheers
Iain
Walter
Dropbox Staff
Dropbox StaffHey IainF - sorry to hear about this.
Could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too?
Did you reboot your computer since you first noticed this by the way?
Any additional information is more than welcome!
Hi Walter,
thanks for reaching out.
My computer shuts down after backing up daily so there have been a few restarts since this started happening.
CheersIain
