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Forum Discussion
Couln't download. Remove incompatible characters from the filename
Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"
The problem filename isn'...
Hey Roy2010, no worries let me share Sam's response here as well.
Hi everyone,
Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).
You can check our releases here, and we'll keep you informed on the progress.
Thanks,
Sam
I appreciate your patience on this, thank you!
This has been posted previously in different ways but I think it needs to be pursued a bit more.
I am tired of continuing to see the "red notification" on the dropbox icon in the menu bar (MacOS). The notice continually reports that it cannot sync files, but even though it shows you the option to locate those files, clicking on the link does not do anything, even when you have set up preferences to see hidden files. Therefore, you cannot resolve this and you continue to get the error message. There needs to be a way to stop the error message, but one cannot resolve it if we cannot find the files it seems to be referencing.
Jay
Dropbox Staff
Dropbox StaffHi brunoyouknow, thanks for bringing this to our attention.
Could you provide more information about what you're experiencing exactly?
A screenshot would help us greatly. This will help me to assist further!
You click itYou see this in your menu barIt shows this, and you cannot do anything about them. Can't find them, can't delete them.
- Jay
Thanks for the images. Do you have any programs or apps in your Dropbox folder, or package files? It's possible that these files are inside and causing these sync issues.
Do you see any sync icons in your Dropbox folder that aren't green or showing a cloud icon?
There are no sync icons that aren't green or showing a cloud icon. I also do not have any package files that I am aware of. It would be a great help if when Dropbox shows you a link to the file so you could potentially fix the problem, the link would actually go to the file. As it stands, clicking that link does nothing.
