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Forum Discussion
Automatic Photo Uploads From IPhone?
I recently upgraded my Dropbox to have the capacity to store all the photos that have been living on my iPhone. I connected to DropBox and have had 2 issues:
1) Though my phone (which I got in 2017) has photos going all the way back to 2010, it only uploads photos going back to 2017. I think (but am not yet certain) that it's only syncing the photos that were taken on this phone.
2) Every time I plug in the phone it uploads more photos - but all from the same 2017-2019 period. Each time I leave the phone plugged in until it quits uploading. So I'm not sure if the photos are i) re-uploading, ii) uploading in a different format (JPG vs. HEIC), iii) not uploading (i.e., the messages are false - which I think is unlikely), or iv) that some photos have been missed in the past upload.
Let me know if you have any guidance... I tooled around the past questions but my Dropbox app (which I just downloaded onto my phone) is different than the one described in some of the older responses.
Thanks in advance,
/A
I got it to work - the underlying issue is that I think the original sync was interrupted but the phone didn't register that it'd been interrupted and thus thought all the photos had uploaded. In a nutshell - I solved the problem by toggling upload on/off on both my computer and my iPhone. That reset everything and the upload went fine. If you need my email chain with support (that provides more detail), I can send it your way.
- Lusil
Dropbox Staff
- Walter
Hey there Aurelioaustria - were you able to resolve your concern in the end?
If so, what did the trick for you after all?
I got it to work - the underlying issue is that I think the original sync was interrupted but the phone didn't register that it'd been interrupted and thus thought all the photos had uploaded. In a nutshell - I solved the problem by toggling upload on/off on both my computer and my iPhone. That reset everything and the upload went fine. If you need my email chain with support (that provides more detail), I can send it your way.
