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Forum Discussion
.xlsx files are supported but something went wrong, the file is old on mobile
I know this has been addressed in the past, but I can't seem to resolve this issue. It may also be related to another issue I'm experiencing. I have an Excel spreadsheet that I update several time a month. When I access the file from dropbox on my desktop, everything is current (last modified date 02/01/2024). When I access the file through the app on my phone or tablet, the file is NOT current (last modified date 10/12/2023). Any help would be greatly appreciated. I'm a long time user and this is the first issue I've ever encountered.
Does the Dropbox preview show the correct up to date file?
Have you tried clearing the cache in that Office viewer app?
- Jay
Dropbox Staff
Hi ThadZab109, thanks for messaging the Community!
Are you viewing the files on the Dropbox app, or on the Excel app after opening it from the Dropbox app?
This will help me determine where the outdated file is appearing?
I open the Dropbox app, select the Excel file and then viewing it using Hancom Office Viewer app.
- Jay
Does the Dropbox preview show the correct up to date file?
Have you tried clearing the cache in that Office viewer app?
- I'm new user and don't understand how use dropbox.so kindly Keep me login with me dropbox any how trial purpous.
- My all memory shared with dropbox.
- Hannah
Hey Md Babul Husain, thanks for reaching out to us.
Would you mind clarifying what you'd like to do a bit more?
Is your request/issue related to the issue on this thread or are you trying to do something different?
