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Iniesta's avatar
Iniesta
Explorer | Level 4
3 years ago

.JPG Files are Supported but Something Went Wrong.

Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photogra...
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mrbrock21's avatar
mrbrock21
New member | Level 2
3 years ago

I am having this same issue and can't find a solution. I send folders to two clients and they both sent me screenshots of this message ".jpg files are supported but something went wrong". I send dropbox folders to many clients and this is a first. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi mrbrock21, I’m sorry to hear you’re also having this issue.

     

    Have you tried all of the suggestions provided above? Do you get the same type of error on your end, as well, when opening your shared links via an incognito window? 

     

    Also, is this happening for other filetypes, besides .jpg?

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