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Emails
216 TopicsI lost 3GB of storage after my account was supposedly converted back to Basic.
Hi, I've had a Basic plan with 10.4GB of storage for years. I got an unexpected email yesterday saying I'm "back on Dropbox Basic" because my admin took no action on a free trial. I didn't sign up for a free trial, and I've never been paying. Any idea why I lost 3GB of storage capacity? How can I figure out what happened and how to fix it?66Views0likes8CommentsI'm a Chinese mainland user, but I can't email support via a VPN
I am a Chinese mainland user so I have to use VPN to use Dropbox and visit the webpage. I am in a family group. When I want to send emails to support on the webpage,there is always a warning that 'cannot send the request now'. I think the reason is that the IP of my VPN is abused. Am I right?Solved24Views0likes2CommentsI need to access my Dropbox account, but the one-time code is sent to an inaccessible email.
Yesterday, my time from 8:00, my computer was encrypted. I have two files on DropBox that I cannot function without. I remember the password to DropBox (the account was created around 2009). Unfortunately, for some time DropBox has introduced that in order to get to the account, you have to enter a code that was sent to the email. The email account was also created around 2009 and since then I have never logged in again (I am not sure about the password to the email). It seems that the email account has been disabled due to the lack of login. I wrote to the provovedar but contact with the service is difficult. How can I download two files from my account. I know their name, date. I have access to all files but they are encrypted. One folder was shared with another user but these two files that are important to me are not there. Please help me gain access to these files (these are ZIP files, a database copy of my program).88Views0likes16CommentsVerification code never arrives for alias emails.
I have a main email account, like "main@mydomain.com". I have several alias emails, like "dropbox@mydomain.com", "netflix@mydomain.com", etc. Verification code sent to "main@mydomain.com" arrives, but "dropbox@mydomain.com" never arrives. What is the problem with Dropbox and email aliases? How can we solve it?18Views0likes1CommentCompromised email address was linked to Dropbox team account and is sending out spam emails
Hi, My work email was compromised (despite having MFA) on Wednesday, January 8th, around 12:20 EST. When the approve authentication came to my phone, I had pressed the "it wasn't me" button. I thought the MFA worked. It didn't. About 2 hours later, I received a couple of texts from colleagues that they received Dropbox emails that seemed to come from me. I logged into my oulook account and realized that the hacker put 2 rules on my messages - mark incoming emails as read and moved to RSS feeds folder and if an incoming message includes specific words in the subject line or body "dropbox" to mark it as read and move the message to conversation history folder. I deleted the rules, changed my password and signed out of all devices. I also had my computer scanned for viruses. I thought I was done with it because I thought it was coming from my email account. I found out that on Monday that the hacker created a fake Dropbox business account and signed up for the free trial and used my hacked email to set it up. It added so many people (people that were my contacts but also people that I have never written to). I deleted the account. This fake Dropbox account is still sending out the email - how is this possible? What can I do to completely shut down the account? How can I get help from Dropbox to fix this issue?22Views0likes1CommentIs it possible to delete a Dropbox account that is used for phishing?
Hi, one of our users got caught by a phishing atttempt and after they created a Dropbox account using her works email they started spamming emails to people in her address book with further phishing attempts. We have remedied this, but now we have found out they are using a new drpbox account with a slightly altered email addres to contiinue their phishing attempts, can thus account be closed down? (This is for any mods on the forum). Thank you17Views0likes1CommentRegistrated Mail no longer exists - can't get the Code to login.
Hey everyone, so i have a bit of a problem here lol. I created a Dropbox Account in August 2023 with a freshly made gmail account being .de instead of .com . Everything worked fine back then, I uploaded some files and had no issues. I haven't really touched the account ever since, so when i needed those uploaded files today I was stunned to see that the gmail.de account i had doesnt exist anymore, however whenever i try to login via the dropbox login ( I still have the email aswell as the password noted down and saved in my Iphone Password safes) that theres this 2 Factor Authentication which sends a 6 Digit Code to my - u guessed it - no longer existing Gmail Account. I tried using the Dropbox Site that pops up when you click " I cant login", filled out everything i knew about the account that i used back then to create it but after entering evreything as good as i can remember it keeps telling me I have to write a Mail to support @ dropbox.com directly. Did that and the automated message came right back basically saying that i should try these and these steps but none of them really answers my questions. Is there ANY way to change Mail in the Dropbox Account I want to get into WITHOUT having to put in the Code or even login in (i.e an admin / support could change that for me)? Actually super bummed out as these files do hold a certain emotional value to me and just not being able to get to them just sucks lol. FYI: Im on a seperate Account i used WAY back in the Day writing this. Also cant just open up a New Gmail Account with the Mail i used to register here a Year ago since gmail doesnt let me chose ".de" instead of ".com" . So if anyone here knows how to either get into this account without needing to put the 6 Digits they send to your Mail or any Mod / Admin could change the linked Mail to another mail that would make my day. (Yes i do have the Password for the Account i cant get into, it accepts the Password aswell )15Views0likes1Comment