Not able to download a photo from Dropbox to my phone. Why?

[Marshal mellow]

I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?

[Marshal mellow]

I'm sorry to say this but Dropbox is very confusing. Maybe I'll have better luck on my PC

[Megan]

Hm, odd @Marshal mellow. 

Do you see this icon when you try to preview content using your "Photos" or "Files" tab on your mobile? 

[Marshal mellow]

I replied, I think. I'm just touching them and I get a checkmark

[Megan]

Hey @Marshal mellow, you mentioned earlier that you get a  "can't use this folder" error message. 

Can you send me a screenshot of that, please? And if you could also walk me through the exact steps you follow in order to download your content, that'd be great. 

[Marshal mellow]

Hi Megan,
My son is visiting and is young enough to know stuff I don't know. I can't seem to be able to bring up that "can't bring up this folder'' thing again but what my son did was to open the photo, take a screenshot and toss it into "Gallery" which I didn't know I had. Are my problems solved?

[Megan]

Hey @Marshal mellow, happy July 1st.

I wouldn't be able to answer that, I'm afraid. 

I wanted to ask if the issue is now solved on your end. Let me know. 

[Marshal mellow · Accepted solution]

By using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️

[Megan]

My pleasure @Marshal mellow!

If you need anything else, give us a shout!    🤗

[Marshal mellow]

Wait! I (we) did it! I couldn't figure out where the photos were going when I clicked the down button. I needed "Gallery". At least it seems that way. Now I can download a photo and share it 😁 Actually, I haven't tried attaching one to an email or putting one on Facebook etc, but I assume I'll be ok. Thank you!