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Mickeymouse1's avatar
Mickeymouse1
Explorer | Level 4
8 years ago

I'm having an issue opening the videos I've downloaded from Dropbox on my phone & desktop.

I have dropbox on my phone and computer. I am not able to open any old videos or current videos.  I am getting a message " can't play, choose something else, this item is in a format we don't suport"...
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  • Mark's avatar
    Mark
    8 years ago
    You need to make sure you have a program on your computer that can open them. Thats nothing to do with Dropbox I'm afraid.

    I suggest trying VLC player.
  • Vernon's avatar
    Vernon
    8 years ago
     
    To follow up on this, keep in mind that the Dropbox folder in your computer, acts in many ways like a normal folder, so the files you want to open - the videos in this case - will use the program you have installed for video previewing. Same goes with your mobile phone app.
     
    The website is another thing, as it has certain filetypes that can be previewed. You can find a complete list here:https://www.dropbox.com/help/files-folders/file-types-that-preview
     
    Hope this helps!
Mickeymouse1's avatar
Mickeymouse1
Explorer | Level 4

They were opening a while ago and now they aren't.  I still have the same computer so why won't they open now?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
Thats something to do with your computer Mickeymouse1 I'm afraid and not something I can answer :(

You may be able to get more appropriate help on an suitable movie playing forum rather than Dropbox.

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