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Sivia's avatar
Sivia
New member | Level 2
5 months ago

Error in accessing files today. "Something went wrong your files are still safe".

I receive an error (no number) like so: Error Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a k...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Sivia, thanks for posting here! 

 

This is the first report I've seen today. And after checking our status page it seems that everything is operational.

 

Have you tried an entirely different browser in case this was a browser-specific issue? You could even try an incognito mode, without any plugins there.

 

Let me know more, I'll be waiting for your update.

Sivia's avatar
Sivia
New member | Level 2
5 months ago

Thanks for your reply! Update - I can access my files on a different computer, so it must be a setting on the other computer that is the problem. Both computers are using Safari (mac), and the computer in question is running an older operating system. I am not sure how to run in incognito mode - any suggestions?

  • Sivia's avatar
    Sivia
    New member | Level 2
    5 months ago

    OK, I opened a private window in order to go incognito, and the same error occurs when I log in to Dropbox.

    • Sivia's avatar
      Sivia
      New member | Level 2
      5 months ago

      And now I've been able to open my Dropbox and access files, in a different browser - Firefox. Any ideas why I can't do this in Safari? Thanks so much for your help!

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