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Forum Discussion
"Something went wrong. Don’t worry, your files are still safe" error when viewing shared files.
Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our help centre and forums for help, or go back to home."
Can somebody share a work around here?
- Nancy
Dropbox Staff
Hey cdc manchaca ! The files you’re viewing are still saved on the owner’s Dropbox account, correct?
Do you have any other shared files you can test this with? Do they all present the same error message?
Finally, how about trying via a different browser/incognito window?
Let me know what you find.
Yes, it is on your website. Not able to post a picture, but the error is exactly like this:
https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.dropboxforum.com%2Ft5%2FView-download-and-export%2FError-Message-and-my-account-is-frozen%2Ftd-p%2F786112&psig=AOvVaw3YJw54jO8lJddfpkFxMGDy&ust=1729215186386000&source=images&cd=vfe&opi=89978449&ved=0CBQQjRxqFwoTCNDMscailIkDFQAAAAAdAAAAABAE- Megan
Hey Arun7, have you tried what my colleague Nancy suggested about a different browser or an incognito tab on your current one?
Also, is the content a shared link, or a shared folder?
Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our help centre and forums for help, or go back to home."
Can somebody share a work around here? Checked the status page all is fine, wondering if the file is too big, can't open?? Please help, thanks!
