Dropbox previewer showing blurry text

[jdpak2]

The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new tab, the document loads clearly as it was saved.

Testing was done on multiple browsers and multiple Dropbox accounts and multiple computers. All software is updated on all devices.

I've searched for a solution and it looks like this is an ongoing issue without resolution since 2019. I cannot send blurred documents to clients and need this previewer fixed.

I would like to know if the Dropbox developers are aware of this issue and if something is in the works to resolve this issue.

Thank you.

[Walter]

Hi there @jdpak2, sorry to hear you're having issues with this.

Can you please let us know if you notice this on a specific file type or if it's affecting all of your files?

Thanks!

[jdpak2]

Hi Walter,

Just tested with .pdf and .docx and both files when viewed in previewer via Dropbox are blurry.

Thank you.

[Megan]

Hi @jdpak2, if you zoom-in on the files, does that help at all? 

[jdpak2]

Zoom in/out does not resolve the issue. The document itself loads blurry as if it has not rendered completely. As mentioned, downloading the file or opening in a new tab shows a clear document. This is an issue with the document loading within Dropbox previewer and has nothing to do with any view settings.

[Walter]

Hi @jdpak2, would you be able to post a couple of screenshots so that we can have some visual samples as well? 

Have you considered amending your shared links to have them force download the content they point to rather than previewing it? 

[coloringblue]

I am having the same issue and have done everything suggested in Support Chat to no avail. I have been using Dropbox for years for client proofs and have never had this issue until a few weeks ago. Is there any update on a fix?

[Nancy]

Hey @coloringblue, sorry to hear the same issue occurred to you. 

Since you mention that you’ve reached out to our support team, can you share your ticket number with me, so that I can see what you’ve already tried?

[DavidW2]

I too am having exact same issue.

[Megan]

Hi @DavidW2, thanks for posting here today!

Would you mind clarifying the OS you're using along with the platform (website, desktop or mobile app) you're using when trying to preview the files? 

If you have some example screenshots, feel free to share them with us here, in order to have a clear visual.

Keep me posted!