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jdpak2's avatar
jdpak2
Explorer | Level 4
2 years ago

Dropbox previewer showing blurry text

The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new...
Preview
Previewing
Web
jdpak2's avatar
jdpak2
Explorer | Level 4

Hi Walter,

 

Just tested with .pdf and .docx and both files when viewed in previewer via Dropbox are blurry.

 

Thank you.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi jdpak2, if you zoom-in on the files, does that help at all? 

  • jdpak2's avatar
    jdpak2
    Explorer | Level 4
    2 years ago

    Zoom in/out does not resolve the issue. The document itself loads blurry as if it has not rendered completely. As mentioned, downloading the file or opening in a new tab shows a clear document. This is an issue with the document loading within Dropbox previewer and has nothing to do with any view settings.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi jdpak2, would you be able to post a couple of screenshots so that we can have some visual samples as well? 

       

      Have you considered amending your shared links to have them force download the content they point to rather than previewing it? 

      • coloringblue's avatar
        coloringblue
        New member | Level 2
        2 years ago

        I am having the same issue and have done everything suggested in Support Chat to no avail. I have been using Dropbox for years for client proofs and have never had this issue until a few weeks ago. Is there any update on a fix?

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