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PhilTerz's avatar
PhilTerz
Helpful | Level 5
3 years ago

Previewing TIFF Only Shows First Page

Hello

 

When I click on a .tiff file to preview, it only shows the first page for that preview. For other files like PDF, it shows all pages. From Dropbox's documentation, tiff previews should be supported up to 200MB files. 

 

Why am I not seeing the preview of all pages for tiff documents? 

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  • PhilTerz's avatar
    PhilTerz
    3 years ago

    I spoke to support and they clarified that .tiff files are previewed as images, and therefore only show the first page. Showing multi-page images is not supported. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi PhilTerz, how are you today?

     

    Which platform do you use when trying to preview the TIFFs? Are you on the website? 

     

    If yes, can you try a totally different browser on your end, and let me know of the results? 

     

    Thanks a bunch!

    • PhilTerz's avatar
      PhilTerz
      Helpful | Level 5
      3 years ago

      I spoke to support and they clarified that .tiff files are previewed as images, and therefore only show the first page. Showing multi-page images is not supported. 

      • renzullk's avatar
        renzullk
        Explorer | Level 3
        3 years ago

        i've tried saving these .tif files into PDF on the web platform, and it still only shows/converts 1 page. How do we handle this to properly show all pages?

    • renzullk's avatar
      renzullk
      Explorer | Level 3
      3 years ago

      I have tried both chrome and firefox. Both only display one page.

      I've tried "Save as " pdf and still only pdf's the first page even though the document has more.

       

      The only way it seems to work is to download the .tif document locally, save as a pdf and then upload, which is very cumbersome.

      It also leaves a lot of room for destroying portions of files - where you think you might be saving the file as a PDF on the online platform, but its not fully converting all pages.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi renzullk, we appreciate the feedback on this matter. 

         

        We take all comments into consideration in improving the Dropbox service and features.

         

        If you have any further queries, feel free to message back.

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